Manager, Interoperability Support

TL;DR

Manager, Interoperability Support (Healthcare/Revenue Cycle): Leading and developing a support team responsible for resolving revenue cycle, billing, configuration, and interoperability issues for home and community-based care clients with an accent on scalable support processes, claims operations, and provider EVV data transmission. Focus on coaching representatives through complex denials and billing issues, analyzing case trends with AI and performance data, and coordinating cross-functional solutions through resolution.

Location: Hybrid position requiring attendance at the Bloomington, Minnesota office three days per week, typically Tuesday through Thursday. Travel of up to 10%, including overnight travel, is required.

Salary: $100,000–$115,000 base salary per year, excluding variable compensation.

Company

hirify.global provides a healthcare technology platform connecting patients, personal care providers, managed care organizations, and states in the home and community-based care ecosystem.

What you will do

• Lead, coach, and develop a team of 8–13 interoperability support representatives.
• Establish scalable support processes, standard operating procedures, service standards, and escalation practices.
• Oversee resolution of claims rejections, denials, billing, configuration, and interoperability issues while maintaining client communication through resolution.
• Build team expertise in revenue cycle management, provider EVV aggregation setup, and data transmission.
• Collaborate with Product, Implementation, Operations, and other teams to investigate root causes and develop client-focused solutions.
• Monitor performance metrics, case volumes, SLAs, and workflow trends using Jira, Salesforce Service Cloud, and AI tools.

Requirements

• 4–5 years of experience in revenue cycle management, including claims billing, rejections, denials management, and payer collections.
• 2–3 years of supervisory or management experience leading a support or operations team.
• Healthcare experience and strong customer service, communication, organizational, and analytical skills.
• Proficiency with Microsoft Office, especially Excel, and CRM or case management platforms such as Jira and Salesforce Service Cloud.
• Experience using AI tools to improve productivity, streamline workflows, and support data-informed decision-making.
• Ability to work independently and collaboratively while coaching representatives to resolve complex issues.

Nice to have

• Familiarity with provider EVV aggregation setup and data transmission processes.

Culture & Benefits

• Hybrid work arrangement with regular office collaboration.
• Health plans and paid time off.
• Company-paid holidays.
• 401(k) retirement program with a company-selected match.
• Additional company-sponsored benefits and programs.