Internal IT Support Specialist

TL;DR

Internal IT Support Specialist (Corporate IT/SaaS): Providing high-touch internal IT support for office employees, corporate applications, endpoints, networking, and end-user data protection with an accent on user experience, access management, and reliable office infrastructure. Focus on resolving complex workstation and connectivity issues, administering Google Workspace and Microsoft 365, managing JAMF Pro and Intune endpoints, and improving support processes for a large-scale technology environment.

Location: Limassol, Cyprus; relocation to Cyprus is required and supported through a 3-year work visa.

Company

Mayflower is a profitable technology company with more than 10 years of experience building and operating large-scale products used by millions of people worldwide.

What you will do

• Handle escalated Level 1 and Level 2 issues involving workstations, peripherals, office connectivity, and daily software applications.
• Provide hands-on and remote support to office employees while maintaining high service quality and SLA compliance.
• Administer SaaS applications, user accounts, licenses, configurations, onboarding, offboarding, and access rights.
• Manage corporate laptops and mobile devices using JAMF Pro and Intune, maintaining accurate hardware and software inventories.
• Support office networks, VPNs, meeting room systems, vendors, equipment procurement, and technology upgrades.
• Manage backups and data recovery for end-user devices and shared drives, while improving processes through root cause analysis.

Requirements

• 5+ years of experience in internal or corporate IT support, helpdesk, or end-user services.
• Advanced English proficiency required.
• Strong experience with user access management and SaaS administration, including Google Workspace and Microsoft 365.
• Practical troubleshooting skills across Windows and macOS, including hardware diagnostics and operating system reinstallation.
• Experience with equipment procurement, vendor management, IT asset tracking, and support process improvement.
• Ability to mentor junior support staff and deliver excellent service to internal users.

Nice to have

• Experience with Cisco networking equipment, network monitoring, alerting systems, or Cisco certifications such as CCNA.
• Experience with JAMF Pro, Intune, and Apple or Windows ecosystem management.
• Familiarity with SaaS optimization tools and video conferencing systems such as Polycom or Logitech.
• Experience working with network integrators or communications service providers.

Culture & Benefits

• EU-based employment contract and Cyprus work visa with full relocation and family support.
• Flights to Limassol, a company-covered apartment for the first month, and assistance with relocation logistics.
• Private medical insurance, corporate mobile plan, provident fund, and performance-based bonuses.
• Support for professional development through language courses, conferences, training, and coaching.
• School and kindergarten fee support, sports benefits, well-being assistance, and psychological support.
• Fully equipped Limassol office with meals, coffee bar, health snacks, international teams, events, and hackathons.

Hiring process

• HR interview lasting approximately 40 minutes.
• Technical interview.
• Final interview.