4 дня назад
IT Assistant (Information Technology)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Assistant (Information Technology): Providing daily first-level technical support for users and maintaining office IT equipment, software, and accounts with an accent on troubleshooting, hardware and software configuration, and user enablement. Focus on administering onboarding and offboarding, supporting infrastructure for a major energy-sector assistance program, and resolving issues while maintaining security and operational continuity.
Location: Kyiv, Ukraine; must be based in and eligible to work in Ukraine. At least 60% of weekly working time must be performed in the office. Standard working hours are 9:00 AM–6:00 PM local time, with occasional overlap with United States Eastern Time business hours.
Company
provides consulting, engineering, and sustainable infrastructure services, including energy expertise and technical assistance for the Government of Ukraine.
What you will do
- Provide first-level technical support through phone, email, messenger, and remote access.
- Install, configure, update, and troubleshoot software, computers, printers, scanners, and other IT equipment.
- Support online and in-person meetings, events, and conferences.
- Administer onboarding and offboarding, including user accounts and equipment configuration.
- Coordinate equipment repairs, document incidents and IT activities, and escalate complex issues.
- Prepare user manuals and conduct user training.
Requirements
- Bachelor’s degree in information technology, computer science, information systems, or a related field.
- At least one year of relevant experience in IT support, help desk, or user support.
- Knowledge of Windows, Microsoft Office, common software applications, Wi-Fi, and VPN.
- Ability to troubleshoot technical problems, work independently and collaboratively, and learn new technologies.
- Fluency in Ukrainian and full proficiency in English.
- Eligibility to work in Ukraine and availability for at least 60% office-based work in Kyiv.
Nice to have
- Experience on projects funded by the U.S. Government or other donors.
- Experience with Power Automate or PowerShell.
- Familiarity with scripting or development.
Culture & Benefits
- Full-time fixed-term employment through the end of the program in April 2029.
- Standard Monday–Friday schedule with some flexibility.
- Work on a program supporting the resilience, security, and reconstruction of Ukraine’s energy infrastructure.
- Reasonable accommodation is available for applicants and employees with disabilities.
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