Senior Customer Service Advisor

Location: Taipei, Taiwan

Company

hirify.global is a global assurance and risk management provider specializing in certification, customized assurance, cybersecurity, inspection, and training services.

What you will do

• Manage complex customer activities from planning through certification production and invoicing while meeting agreed SLAs.
• Respond to complex customer queries, anticipate complaints, and coordinate service resolution with relevant managers.
• Build customer relationships, clarify contractual requirements, and identify opportunities for new business.
• Promote customer use of the portal, escalate operational issues, and maintain accurate business system data.
• Propose improvements to processes and procedures and contribute to team initiatives.
• Mentor less experienced colleagues, share certification knowledge, and support other offices and departments.

Requirements

• Bachelor’s degree or above and fluent English.
• Professional experience in customer service or a related field.
• Strong knowledge of products, processes, systems, office software, and business management systems.
• Excellent communication, coordination, prioritization, and time management skills.
• Experience handling complex customer needs and complaints, with strong problem analysis and resolution skills.
• Ability to guide and train new hires.

Nice to have

• Familiarity with certification, auditing, or related industry processes.

Culture & Benefits

• Work in a global organization with a presence in 150 countries.
• Collaborate with more than 5,000 experts supporting over 61,000 clients.
• Join a workplace focused on diverse perspectives, shared ambition, integrity, and professional growth.