Customer Support Services Team Member

TL;DR

Customer Support Services Team Member (Customer Support): Providing first-class service to internal and external customers within a contact center environment with an accent on query resolution and operational efficiency. Focus on managing SLAs, handling multi-channel communications, and implementing Lean process improvements.

Location: Onsite in Limerick, Ireland

Company

hirify.global is the airport authority managing Ireland's primary airport infrastructure.

What you will do

• Handle customer queries via phone, email, and chat efficiently and professionally.
• Process requests accurately in accordance with agreed SLAs.
• Coordinate with Commercial, Operations, and Dublin Airport Travel Services teams.
• Manage permits for staff car parks, taxi, and chauffeur drivers.
• Identify and implement process improvements using the Lean strategy.
• Support team projects and promote a culture of excellence in customer service.

Requirements

• 2-3 years of experience in a customer service role, specifically within a contact center environment.
• Proven ability to multi-task, prioritize, and manage time effectively.
• Experience working with CRM systems and practices.
• Strong active listening and phone communication skills.
• Ability to handle high volumes of work under pressure.
• Must be based in Limerick, Ireland.

Culture & Benefits

• Full-time, non-shift role.
• Collectively bargained terms and conditions.
• Opportunity to contribute to a Lean operational strategy.
• Stable corporate environment with a focus on shared services vision and values.