Inbound & Outbound Caller (E-commerce)

TL;DR

Inbound & Outbound Caller (E-commerce): Managing customer interactions and service inquiries for a growth marketing agency with an accent on order processing, delivery support, and CRM documentation. Focus on providing exceptional customer service across retail and wholesale channels while maintaining high performance metrics.

Location: Remote

Company

hirify.global is a growth marketing agency specializing in crowdfunding and e-commerce success, having generated over $100 million in trackable online revenue for clients.

What you will do

• Answer inbound calls from customers, clients, and business partners professionally.
• Conduct outbound calls to follow up on inquiries, confirm orders, and provide delivery updates.
• Respond to inquiries regarding products, marketing campaigns, and company services.
• Assist with order tracking, returns, exchanges, and account-related concerns.
• Support order processing by verifying availability and entering data into the system.
• Document all interactions accurately in the CRM and escalate complex issues to relevant departments.

Requirements

• Minimum 2 years of experience in customer service, call centers, or e-commerce support.
• Excellent verbal and written English communication skills.
• Proficiency with CRM systems and order management platforms.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Experience supporting e-commerce platforms like Shopify or WooCommerce.

Nice to have

• Bachelor’s degree in Communications, Business, or a related field.
• Familiarity with digital marketing or public relations services.

Culture & Benefits

• Opportunity to work in a dynamic, performance-driven growth marketing environment.
• Exposure to high-impact e-commerce and crowdfunding projects.
• Professional development within a team committed to measurable results.