Seasonal Customer Service Representative - 2026 (Texas & Western US) (E-commerce)

TL;DR

Seasonal Customer Service Representative - 2026 (Texas & Western US) (E-commerce): Supporting customers of a premium design marketplace through phone, email, live chat, and social media with an accent on personalized problem-solving, order adaptations, and multi-system workflows. Focus on resolving complex custom-product and fulfillment issues, navigating CRM and order tools, and maintaining service quality during the September–December holiday season.

Location: Remote, but candidates must reside in one of the specified US states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Missouri, Montana, North Carolina, New Jersey, Nevada, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin. The role runs from September through December 2026 and includes a set schedule with some evenings and weekends.

Company

hirify.global is a premium design marketplace for stationery, art, and home products created with content from independent artists worldwide.

What you will do

• Handle phone, email, live chat, and social media customer interactions with ownership and empathy.
• Resolve custom product inquiries, fulfillment challenges, and unique customer concerns without relying on rigid scripts.
• Use knowledge bases, order databases, design files, inventory tools, and production information to research and adapt orders.
• Document interactions accurately in Salesforce or other CRM platforms while following data policies.
• Identify operational issues and share insights with Customer Service leadership.
• Maintain availability, quality, and efficient communication throughout a high-volume seasonal queue.

Requirements

• Must reside in one of the specified US states to be considered.
• Bachelor’s degree or equivalent work experience.
• Experience serving high-end customers and owning complex problem resolution.
• Experience handling inbound contact volume across phone, email, chat, or similar channels.
• Experience with design-related work and fulfillment, such as photo printing or design files.
• Strong written communication, attention to detail, organization, technical adaptability, and experience with omni-channel CRM platforms.

Nice to have

• Interest and aptitude in design- or technical-related issues.
• Experience in fast-paced e-commerce or customer-facing application support.

Culture & Benefits

• Remote seasonal work from September through December 2026.
• Set scheduling within operating hours, including some evenings and weekends.
• Customer service approach centered on authentic empathy, personalized communication, and unscripted solutions.
• Opportunity to support customers during time-sensitive holiday periods in a fast-paced environment.