Customer Success Regional Lead, APAC

TL;DR

Customer Success Regional Lead, APAC (B2B SaaS/MarTech): Leading and scaling customer success across APAC for an API-first incentives platform with an accent on retention, expansion, enterprise outcomes, and team development. Focus on building regional strategy, improving customer success operations, forecasting business performance, and translating complex marketing objectives into successful platform implementations.

Location: Singapore. The role covers the APAC region. The company offers the option to work from abroad worldwide for up to 90 days per year.

Company

hirify.global provides an enterprise-grade incentives engine that unifies loyalty, promotions, and gamification for global brands.

What you will do

• Lead, mentor, and develop a team of Customer Success Managers through clear KPIs, performance expectations, and career paths.
• Define and execute APAC customer success strategy aligned with global goals, regional trends, risks, and opportunities.
• Partner with Account Management on renewals, expansions, forecasting, and measurable customer value.
• Collaborate with Technical Account Management, Sales, Product, Support, and Partnerships on enablement, account planning, and roadmap feedback.
• Improve customer success processes, playbooks, and tooling to support regional scale and consistent customer experience.
• Manage adoption, health scores, churn mitigation, and key enterprise account escalations using a hands-on approach.

Requirements

• 2+ years of experience leading and scaling Customer Success teams and 5+ years in Customer Success or Account Management within B2B SaaS.
• Strong MarTech background and experience with enterprise customers using complex, technical products.
• Proven ownership of renewals and expansions, with data-driven forecasting and decision-making.
• Deep familiarity with APAC market dynamics.
• Strong leadership, stakeholder management, communication, emotional intelligence, empathy, and relationship-building skills.
• Experience improving processes and playbooks in a fast-growing international company and operating effectively in ambiguity.

Culture & Benefits

• SGD 1,600 annual learning budget.
• 30 days of annual leave, plus paid days for birthdays and moving day.
• SGD 450 home office setup budget and SGD 75 monthly home office allowance.
• Up to 90 days of work from abroad worldwide, plus WeWork On-Demand access.
• Mental health support and health coverage through Cigna Care Connect, including dependents.
• International, inclusive, collaborative, and flexible work environment.

Hiring process

• Apply directly through the company's application form.