Customer Success Manager (B2B SaaS)

TL;DR

Customer Success Manager (B2B SaaS): Guiding construction companies through onboarding, platform adoption, and long-term account management with an accent on customer workflows, training, retention, and expansion. Focus on configuring software for business needs, monitoring customer health, managing renewals, and translating feedback into product improvements.

Location: Office-based in Yerevan, Armenia, with working hours from 16:00 to 01:00 to align with customer time zones.

Company

hirify.global is a construction management platform helping residential and commercial builders manage projects from estimating through financials in one place.

What you will do

• Own the transition from Sales to Customer Success and manage ongoing customer relationships.
• Lead onboarding through kickoff, platform configuration, data preparation, imports, and training.
• Understand customer workflows and help configure hirify.global to deliver early and continued value.
• Manage a portfolio of accounts, monitor customer health, and proactively address adoption or satisfaction risks.
• Manage renewals and identify upsell and cross-sell opportunities.
• Share customer feedback with Product, Support, and other internal teams.

Requirements

• 2–3 years of experience in a customer-facing B2B SaaS role, such as Customer Success, onboarding, implementation, sales, or customer support.
• Excellent written and spoken English close to native level, with strong communication and presentation skills.
• Experience guiding customers through onboarding, training, and software adoption.
• Ability to understand customer workflows and translate business needs into effective platform usage.
• Comfort with customer data preparation, CSV/Excel imports, and basic troubleshooting.
• Familiarity with HubSpot, Intercom, Jira, or similar customer communication and CRM tools, plus strong organization across multiple accounts and time zones.

Nice to have

• Experience working with construction trades, including general contractors or subcontractors.
• Knowledge of construction modules such as estimating, cost codes, and purchase orders.
• Experience managing renewals and identifying upsell or cross-sell opportunities.

Culture & Benefits

• Join a fast-growing startup developing a construction technology platform.
• Work with a modern technology stack and a collaborative international team.
• Take ownership of meaningful customer and product initiatives.
• Opportunity for rapid professional growth and substantial responsibility.