обновлено 12 часов назад
Customer Success Manager (B2B SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (B2B SaaS): Guiding construction businesses through onboarding, platform configuration, training, and long-term adoption with an accent on customer workflows, account health, and retention. Focus on managing renewals, identifying upsell opportunities, solving adoption challenges, and translating customer feedback into product improvements.
Location: Yerevan, Armenia
Company
provides a construction management platform that helps residential and commercial builders manage projects from estimating through financials.
What you will do
- Own the customer relationship after sales and ensure a smooth transition into Customer Success.
- Lead onboarding through kickoff, platform configuration guidance, data preparation, and training sessions.
- Help customers understand their workflows, configure the platform, and achieve early value.
- Manage a portfolio of accounts, maintain regular communication, and build long-term relationships.
- Monitor customer health, address adoption risks, manage renewals, and identify upsell and cross-sell opportunities.
- Share customer feedback with Product, Support, and other internal teams to improve the platform and customer experience.
Requirements
- 2–3 years of experience in a customer-facing B2B SaaS role, such as Customer Success, onboarding, implementation, sales, or customer support.
- Excellent written and spoken English close to native level, with strong communication and presentation skills.
- Experience guiding customers through onboarding, training, software adoption, and account management.
- Ability to understand customer workflows and translate business needs into effective platform use.
- Comfort with customer data preparation, CSV/Excel imports, and basic troubleshooting.
- Familiarity with HubSpot, Intercom, Jira, or similar customer communication and CRM tools, plus strong organization and attention to detail.
Nice to have
- Experience working with construction trades, including general contractors or subcontractors.
- Knowledge of construction modules such as estimating, cost codes, and purchase orders.
Culture & Benefits
- Opportunity to join a fast-growing startup building a construction management platform.
- Modern technology stack and exposure to construction technology.
- Meaningful ownership, rapid professional growth, and collaboration with a passionate team.
- Cross-functional work with teams operating across time zones.
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