Payments & Refunds Specialist (Finance)

TL;DR

Payments & Refunds Specialist (Finance): Managing customer payment queries and processing refunds for a leading ticketing platform with an accent on transaction investigation and financial accuracy. Focus on reconciling payment records, resolving customer disputes, and ensuring zero processing errors in refunds.

Location: Remote (Philippines / UAE-based role)

Company

hirify.global is a pioneering leader in the online event guide and ticketing solution industry, serving the GCC region from its Dubai headquarters.

What you will do

• Investigate customer transactions in the payment system to establish success, failure, or pending status.
• Process and issue refunds according to strict policy checklists and maintain transaction records.
• Own customer communication across email, chat, and messaging to resolve money-related queries clearly and kindly.
• Perform daily reconciliation of refunds between the ticketing system and the payment system.
• Prepare evidence for chargebacks and disputes for the Finance Manager's review.
• Generate daily summaries of the ticket queue, tracking processed and pending requests.

Requirements

• Degree or diploma in accounting, finance, commerce, or business, or equivalent practical experience.
• 0-2 years of experience; the role is entry-level with full training provided.
• Proficient written English with a focus on tone and clarity when communicating with worried customers.
• High attention to detail when reading transaction records and spreadsheets.
• Ability to use spreadsheet functions such as sorting, filtering, and basic formulas.
• Reliable availability, including one weekend day on a rotating basis.

Nice to have

• Exposure to online payment gateways or e-commerce back offices.
• Experience with professional helpdesk or ticketing systems.
• Understanding of card payment authorization and settlement processes.
• Familiarity with bookkeeping or accounting software.
• Knowledge of additional languages relevant to the GCC customer base.

Culture & Benefits

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and innovative IT environment.
• Professional growth and development opportunities.
• Collaborative and inclusive company culture.