Customer Success Representative (Compliance)

TL;DR

Customer Success Representative (Compliance): Managing a portfolio of customers for Whistleblower Software to ensure retention and growth with an accent on post-sales activities and customer support. Focus on handling support tickets via Intercom, onboarding new clients, and identifying product optimization opportunities.

Location: Must be based in Paris, France (Onsite)

Salary: € 19,604.40 annually

Company

A fast-growing SaaS scale-up specializing in Governance, Risk, and Compliance (GRC) software.

What you will do

• Manage a customer portfolio based on language groups to drive retention, renewals, and upsell opportunities.
• Triage and resolve customer support tickets using Intercom and AI tools.
• Deliver customer onboarding for new clients and create help center articles to reduce recurring queries.
• Collaborate with Sales and partners to develop strategies for business expansion.
• Provide feedback and potential product optimization ideas to the product team.

Requirements

• Professional fluency in English and French.
• Ability to work approximately 20 hours a week at the Paris office.
• Structured and detail-oriented mindset.
• Interest in the compliance field and commercial customer management.
• Quick learner with an interest in customer-focused communication and CRM tools.

Culture & Benefits

• Culture of ownership, trust, and independence with strong team support.
• Structured career framework with regular performance reviews and clear growth paths.
• Benefits include lunch, health insurance, and social events.
• Annual Global Summit for company-wide connection and networking.
• Continuous development through bi-annual growth talks and weekly check-ins.

Hiring process

• Application review and initial screening.
• 15-30 minute online interview with the Talent Acquisition team.
• 30-minute interview with the Hiring Manager.
• Personality Assessment and potential follow-up session.