updated 9 days ago
Vendor Management Consultant
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Vendor Management Consultant (Payments Operations): Managing outsourced contact-center partners and supporting Visa's Concierge Services, Card Benefits, and Promotions across Latin America with an accent on vendor performance, account management, and operational program support. Focus on coordinating cross-functional stakeholders, resolving complex operational issues, supporting fraud detection and program enhancements, and maintaining compliance documentation.
Location: Hybrid position based at 's offices in Bogota, Colombia, with at least 3 days in the office
Company
is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.
What you will do
- Manage relationships and performance for outsourced business-partner contact centers supporting services across Latin America and other regions as needed.
- Support account management, program administration, documentation, and operational initiatives for Concierge Services, Card Benefits, and Promotions.
- Act as a liaison between vendors, product owners, program managers, and internal stakeholders across operations, sales, compliance, legal, and client services.
- Investigate and resolve operational issues, support escalations, contribute to fraud detection, and monitor overall program performance.
- Support development initiatives through user acceptance testing input, reviews, reporting, and operational requirements.
- Engage management, technical experts, business partners, vendors, and clients to achieve project goals.
Requirements
- Spanish, Portuguese, and English are required.
- At least 5 years of relevant experience with a bachelor's degree, or 2 years with an advanced degree; PhD holders may qualify without prior experience.
- At least 5 years of successful program and account management experience, including proactive delivery with limited managerial oversight.
- Experience in vendor management, operations support, business requirements development, project management, and cross-functional collaboration.
- Strong analytical, communication, documentation, customer service, and issue-management skills.
- Proficiency with Microsoft PowerPoint, Project, Word, and Excel; experience with Tableau or Power BI is helpful.
Culture & Benefits
- Hybrid work arrangement with office attendance expectations confirmed by the hiring manager.
- Opportunity to work on payment services and programs with impact across multiple countries and regions.
- Collaboration with cross-functional teams, vendors, clients, and senior stakeholders.
- Employment with an equal opportunity employer.
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