Onboarding Implementation Specialist (SaaS)

Company

hirify.global is an AI-powered, conversation-centric platform that reimagines how businesses connect through customer experience and team collaboration tools.

What you will do

• Collect and validate essential onboarding data, including network details, call flows, and device information.
• Configure telephone extensions and services, and activate equipment for new customers.
• Coordinate and assist customers with number porting from previous carriers.
• Resolve setup-related questions and troubleshoot common configuration issues via phone, email, and chat.
• Manage partner or customer escalations and maintain accurate documentation within internal systems.
• Execute standardized onboarding workflows while meeting established productivity and quality metrics.

Requirements

• Must be based in Guadalajara, Mexico for full-time onsite work.
• 1+ year of experience in customer service or project administration, preferably in telecom, SaaS, or cloud environments.
• Strong verbal and written communication skills.
• Basic understanding of VoIP or Unified Communications technologies.
• Proficiency with Microsoft Office and general computer systems.
• Ability to manage high case volumes in a fast-paced environment.

Culture & Benefits

• Comprehensive health, vision, and dental insurance for the employee and their legal partner/children.
• Financial security including a 30-day Christmas bonus, life insurance, and a matched savings fund.
• Paid time off including vacation days and personal days.
• Company-matched food vouchers.
• Access to ongoing learning, development opportunities, and career advancement.