Technical Support Specialist (Fintech)

TL;DR

Technical Support Specialist (Fintech): Providing frontline customer support and guiding partners through technical onboarding and API integrations with an accent on troubleshooting REST APIs, webhooks, and payment workflows. Focus on reducing integration friction, coordinating cross-functional teams, and implementing AI-assisted support workflows.

Location: Remote (Canada, EST time zone); offshore candidates may be considered

Company

hirify.global is a fintech platform transforming global B2B money movement through seamless cross-border payments and FX optimization.

What you will do

• Provide frontline technical support via phone, email, and live chat for platform and payment queries.
• Guide customers and partners through API configuration, authentication methods, and webhook setup.
• Use Postman and OpenAPI documentation to test, troubleshoot, and validate integrations in sandbox and production.
• Lead customer onboarding and implementation activities, coordinating between Operations, Product, and Engineering.
• Utilize AI-assisted tools to design and refine prompts and automated workflows for support efficiency.
• Maintain accurate implementation records and suggest improvements for API documentation and developer experience.

Requirements

• 2-3 years of experience in technical support, API implementation, or SaaS support.
• Hands-on knowledge of REST APIs, JSON, and API testing tools such as Postman.
• Must be based in Canada (EST time zone), although offshore candidates may be considered.
• Ability to interpret logs and error messages to identify root causes of integration failures.
• Experience managing multiple customer cases and implementation projects simultaneously.
• Experience using AI tools to support research, documentation, or troubleshooting.

Nice to have

• Experience in fintech, payments, banking, or other regulated financial industries.
• Knowledge of OAuth, SQL, scripting, or browser developer tools.
• Experience working directly with Product and Engineering teams in a B2B SaaS environment.

Culture & Benefits

• Competitive salary, bonus structure, and health benefits.
• Opportunity to work in a fast-scaling fintech and embedded finance space.
• Collaborative environment with high ownership and cross-functional impact.
• Focus on innovation in B2B payments and AI-driven process improvement.