Customer Service Advisor (French)

Location: Hybrid (Slough, UK). Minimum 2 days per week in office required; training is fully in-person.

Company

The hirify.global Group is a global leader in play, dedicated to inspiring and developing the builders of tomorrow through creativity and imagination.

What you will do

• Respond to consumers in English and French via phone and email.
• Handle queries regarding orders, returns, digital app experiences, and product quality.
• Build positive and engaging relationships with hirify.global fans worldwide.
• Utilize internal IT tools and programs to resolve brick-based and technical problems.
• Work flexible shifts, including weekends, to ensure exceptional service levels.

Requirements

• Fluency in both English and French (spoken and written).
• Solid IT skills to support consumer requests.
• Ability to remain calm and compassionate under pressure.
• Must be based in or able to commute to Slough, UK for hybrid work and in-person training.
• Flexibility to work various shifts, including weekends.

Culture & Benefits

• Hybrid work approach (up to 3 days from home after training).
• Competitive starting salary with a discretionary performance bonus of up to 10%.
• Generous colleague discount on hirify.global products from day one.
• Comprehensive insurance covering life and disability.
• Enhanced paid family care leave and wellbeing resources for physical and mental health.