обновлено 4 дня назад
Customer Success Advisor - ASEAN (AEC)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Advisor - ASEAN (AEC): Driving adoption, retention, and measurable customer outcomes for Autodesk SaaS and cloud-based solutions with an accent on customer value, product usage, and strategic account engagement. Focus on using data-triggered signals, re-engaging at-risk accounts, collaborating across functions, and identifying expansion opportunities through workflow and value discovery.
Location: Kuala Lumpur, Malaysia
Company
develops software that helps innovators design and make buildings, products, factories, cars, and entertainment content.
What you will do
- Use data-triggered signals to proactively engage customers and connect product capabilities with business outcomes.
- Develop adoption strategies that increase customer value and product usage.
- Identify at-risk accounts, conduct discovery, and realign customers toward successful outcomes.
- Collaborate with Sales, Renewals, Channel Partners, Support, and Services.
- Deliver customer experiences that strengthen satisfaction and loyalty.
- Discover opportunities to expand customer relationships through workflow analysis and strategic conversations.
Requirements
- 5–7 years of experience in Customer Success, Account Management, or a related customer-facing role.
- Proven ability to work independently and drive measurable impact.
- Experience collaborating with internal and external stakeholders across functions.
- Proficiency in Salesforce, Gainsight, or similar CRM systems.
- Experience with SaaS, cloud-based software, or subscription business models.
Nice to have
- Experience in the AEC industry.
Culture & Benefits
- Collaborative, global Customer Success organization focused on customer outcomes.
- Opportunity to shape internal practices and challenge the status quo.
- Compensation may include base salary, annual cash bonuses, commissions for sales roles, stock grants, and benefits.
- In-person onboarding and/or identity verification may be required.
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