Sr. Associate, Technical Support

TL;DR

Sr. Associate, Technical Support (IT Ecosystem): Providing pre-sales technical support for the implementation of complex IT products and solutions with an accent on customer system analysis and product needs. Focus on resolving non-routine technical challenges and mentoring junior technical personnel.

Location: Hybrid (Taguig City, Philippines)

Company

hirify.global is a leading global technology company for the IT ecosystem, bridging the gap between manufacturers and B2B technology experts.

What you will do

• Conduct pre-sales activities, including customer business understanding and system needs analysis.
• Provide technical support for the development and implementation of complex products and applications.
• Lead daily operations and mentor junior technical or administrative support staff.
• Resolve non-routine technical problems requiring independent analysis and judgment.
• Propose and implement enhancements to working methods to increase operational effectiveness.
• Act as the primary knowledge base for technical information within the group.

Requirements

• Must be based in Taguig City, Philippines (Hybrid)
• Two-year college degree with minimum 5 years of functional experience, or a HS diploma with 8 years of experience (including 4 years in a specific role).
• Proven ability to independently manage complex assignments.
• Strong initiative to resolve issues and recommend new procedures.
• Proficiency in a broad range of technical support activities.