Client Consulting Manager (Fintech)

TL;DR

Client Consulting Manager (Fintech): Delivering strategic consulting engagements and transformation programs for payment clients with an accent on payment strategy, product-market fit, and digital wallet assessments. Focus on identifying client pain points, deploying data-driven solutions including AI models, and designing customer value propositions.

Location: Hybrid in Kuala Lumpur, Malaysia (minimum 3 days in office required)

Company

World leader in payments technology facilitating transactions across more than 200 countries and territories.

What you will do

• Lead workstreams for consulting engagements with issuing, acquiring, and fintech clients in the Singapore, Malaysia, and Thailand cluster.
• Develop payment strategy roadmaps, conduct portfolio assessments, and design customer value propositions.
• Collaborate with data science teams to implement data-driven solutions and AI model deployments to improve customer engagement.
• Create client proposals, project plans, and compelling reports to drive business growth and identify revenue opportunities.
• Maintain trusted advisor relationships with senior client stakeholders through high-impact engagements.
• Conduct industry research to identify global best practices in the payments landscape.

Requirements

• 6-8 years of relevant experience in consulting, corporate strategy, or financial services.
• Bachelor's Degree in any field.
• Deep knowledge of the payments industry, consumer trends, and regulatory changes in Singapore, Malaysia, and Thailand.
• Proven track record of executing initiatives with demonstrated business impact (e.g., revenue uplift, cost savings).
• Strong analytical, problem-solving, and presentation skills.
• Experience with human-centered design and design thinking for customer experience design.

Culture & Benefits

• Opportunity to work at a global scale on meaningful challenges in payment technology.
• Collaborative environment working across multiple functional areas like product, marketing, and risk.
• Flexible hybrid work arrangement with a balance of office and remote work.