Associate Technical Account Manager (Proptech)

TL;DR

Associate Technical Account Manager (Proptech): Providing technical software support, implementation guidance, and troubleshooting for property management solutions with an accent on client relationship building and software set-up. Focus on resolving application issues and ensuring long-term client success through personalized product guidance.

Location: Hybrid in Austin, TX

Salary: $31.25 - $32.81 per hour

Company

hirify.global is a pioneer in the property tech industry, providing real estate software products globally for over 40 years.

What you will do

• Provide technical software support and implementation guidance to clients across a suite of products via email and phone.
• Troubleshoot application issues and deliver effective technical solutions.
• Guide clients through software set-up and ongoing product usage to ensure a smooth experience.
• Champion client success by sharing relevant product features and best practices.
• Collaborate with internal teams to quickly escalate and resolve complex technical challenges.

Requirements

• Bachelor’s Degree in Business, Finance, Math, Computer/Engineering Services, or equivalent experience.
• Comfortable providing live technical support and troubleshooting via phone and email.
• Proactive problem-solving skills with a strong customer-focused mindset.
• Detail-oriented, process-driven, and able to prioritize tasks in a fast-paced environment.
• Must be available for travel during the second week of employment for training purposes.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• 100% paid employee medical premiums.
• Company profit-sharing plan.
• Flexible work arrangements.
• Collaborative environment recognized as a "Best Place to Work" by Glassdoor.
• Philanthropic culture with support for global nonprofits.