Global Head of Revenue Operations & Commercial Excellence (Microsoft)

TL;DR

Global Head of Revenue Operations & Commercial Excellence (Microsoft): Building and scaling a global commercial operating model across CRM governance, forecasting, pricing, partner compliance, and sales incentives with an accent on automation, data quality, and commercial discipline. Focus on designing AI-enabled revenue workflows, improving forecast accuracy, and creating reliable governance across multiple countries, entities, and business verticals.

Location: Remote and hybrid work from anywhere in Europe, with occasional business travel based on business needs.

Company

hirify.global is a global Microsoft partner delivering AI-powered, cloud-based business solutions for service-centric organizations across more than 80 countries.

What you will do

• Own global sales operations, CRM integrity, pipeline governance, forecasting cadence, and commercial reporting.
• Design and govern pricing, discount approval, margin modelling, contract review, and intercompany commercial processes.
• Manage Microsoft partner programme operations, including co-sell registration, incentives, designations, and certification compliance.
• Lead sales incentive calculation and administration in collaboration with Finance and HR.
• Standardize pursuit management, sales methodology, win/loss analysis, and readiness-to-sell processes across markets.
• Shape the commercial technology stack and coordinate automation, AI-enabled workflows, reporting, and GTM enablement with IT, Marketing, and Sales.

Requirements

• Experience designing and governing end-to-end revenue operations and sales processes in a multi-country, multi-vertical organization.
• Deep expertise in CRM platforms, preferably Dynamics 365, reporting infrastructure, sales tooling, and data quality governance.
• Strong financial acumen covering revenue forecasting, pipeline analytics, margin modelling, and commercial performance.
• Experience with pricing frameworks, discount governance, commercial compliance, and contract review processes.
• Working knowledge of Microsoft partner programmes, co-sell mechanics, MPD reporting, incentives, and certification requirements.
• Ability to influence senior stakeholders across Finance, IT, Sales, HR, and Marketing without direct authority.

Nice to have

• Experience embedding AI and automation into forecasting, deal scoring, CRM hygiene, or incentive modelling.
• Background in business intelligence, dashboards, win/loss analysis, or pipeline diagnostics.

Culture & Benefits

• Executive-level exposure and collaboration with the Executive Committee, CFO, and senior global leaders.
• Opportunity to build a new global Revenue Operations and Commercial Excellence function.
• Flexible hybrid working model across Europe with an international, multicultural organization.
• Competitive executive compensation package with base salary, performance-based bonus, and benefits.
• Professional growth opportunities in revenue operations, AI transformation, commercial excellence, and global leadership.
• High ownership, autonomy, and a culture focused on innovation and accountability.

Hiring process

• Recruitment is managed directly by hirify.global without external recruitment agencies.
• Compensation is finalized during the recruitment process based on experience, expertise, location, and market benchmarks.