Quality Analyst - Financial Crimes

TL;DR

Quality Analyst - Financial Crimes (Fraud/AML): Reviewing fraud and AML investigations to identify quality gaps, improve decision accuracy, and strengthen first-line financial crime controls with an accent on case quality, regulatory adherence, and data-driven reporting. Focus on assessing investigator decisions, standardizing workflows, supporting training, and using AI-assisted tools to improve investigative processes.

Location: Columbus, United States

Salary: $77,539–$110,884 USD base pay

Company

Klarna is a fintech company providing digital payment and financial services.

What you will do

• Review fraud and AML cases to assess investigative accuracy, procedural adherence, and quality standards.
• Identify quality gaps and deviations across KYC, fraud, and AML workflows.
• Provide data-driven findings and actionable insights to Compliance and Operations teams.
• Support continuous improvement, process standardization, and operational excellence across financial crime operations.
• Contribute to training enablement through structured feedback and investigation-quality insights.
• Adopt data and AI-assisted tools to improve case review and operational efficiency.

Requirements

• 5+ years of direct, hands-on experience investigating KYC, fraud, and AML cases, including onboarding, due diligence, alert handling, case investigations, and SAR writing or filing.
• University degree in Finance, Law, Business Administration, Criminology, or a related financial crime field.
• Strong understanding of AML and KYC regulatory expectations, FATF recommendations, and relevant regional guidance.
• Strong analytical, written, and communication skills, including experience with quality assessments, defect documentation, and reporting.
• Ability to clearly communicate investigative reasoning and collaborate with investigators and team leads.

Nice to have

• 1–3 years of experience performing quality control reviews, peer assessments, or investigation-standard evaluations.
• German, French, or Swedish language skills.
• Experience with coaching, automation, AI-assisted analysis, SQL, CAMS, CFE, or project management.
• Comfort working with ambiguity and adapting to new typologies, systems, and regulatory changes.

Culture & Benefits

• Tech-forward environment with opportunities to improve processes and build new solutions.
• Benefits may include equity rewards, health and wellness stipends, life insurance, and medical, dental, and vision coverage.
• Inclusive workplace committed to equal employment opportunities and a diverse workforce.
• Reasonable accommodations are available during the application and hiring process.