2 месяца назад
Customer Support Specialist (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Specialist (Fintech): Managing customer interactions, transaction processing, and complex case resolutions for the EMEA region with an accent on risk management and regulatory compliance. Focus on solving non-routine enquiries, optimizing operational workflows, and ensuring high-quality service delivery in a regulated financial environment.
Location: Hybrid in Prague, Czech Republic
Company
is a global payment solutions provider specializing in cross-border transactions and financial services.
What you will do
- Manage customer interactions across phone and digital channels, taking full ownership of complex enquiries and escalations.
- Process and validate customer transactions in adherence to SLAs and regulatory requirements.
- Analyze operational scenarios to identify risks and ensure compliance with internal and legal policy frameworks.
- Collaborate with Sales, Treasury, Finance, and Risk teams to resolve issues efficiently.
- Provide guidance and mentoring to colleagues and support the onboarding of new team members.
- Contribute to process improvements and operational initiatives to enhance the overall customer experience.
Requirements
- 2–4 years of experience in customer support, payments, operations, or financial services.
- Fluency in both Czech and Polish is required.
- English proficiency as the primary working language.
- Experience managing escalations and resolving non-routine customer issues.
- Strong analytical and problem-solving abilities with high attention to detail.
- Must be based in or able to work in Prague (Hybrid).
Nice to have
- Knowledge of project and timeline management.
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