Engineering Manager- Specialist Experience & Platform (AI)

TL;DR

Engineering Manager (AI Platform): Leading a team that builds custom tooling and platform capabilities to enhance specialist support experiences with an accent on AI integration and LLM-powered automation. Focus on coaching engineers, driving technical strategy, and standardizing AI adoption to resolve customer problems at scale.

Location: Sydney, Australia (Flexible work arrangements available)

Company

A global design platform redefining how the world experiences design.

What you will do

• Coach, mentor, and grow a team of engineers building platform capabilities, fostering psychological safety and innovation.
• Lead the technical strategy and roadmap in collaboration with Program Managers and cross-functional engineering teams.
• Drive planning and refinement of team goals, balancing platform robustness with high-impact enablement.
• Facilitate cross-team collaborations from initial spikes and MVPs through to full integration.
• Champion engineering quality, AI governance, and contribution standards.
• Align with leadership on prioritization and resourcing to maximize team impact.

Requirements

• Proven track record as an engineering manager leading teams and delivering at scale.
• Strong technical depth in backend engineering and the ability to make sound architectural decisions.
• Genuine interest and curiosity in AI and LLM-powered products and their application to real-world problems.
• Ability to balance platform thinking (reliability, scalability, governance) with product thinking (user outcomes, CSAT).
• Excellent communication skills to translate foundational platform work into business value for stakeholders.

Culture & Benefits

• Flexible work model allowing employees to choose the balance that empowers them.
• Positive, supportive culture centered on collaboration and celebrating collective success.
• Strong emphasis on continuous learning, knowledge sharing, and exploration of new technologies.
• Mission-driven environment focused on empowering others and solving the root causes of problems.