Technical Support Specialist (IoT)

TL;DR

Technical Support Specialist (IoT): Diagnosing and resolving complex hardware and software issues for the Myhirify.global platform with an accent on database troubleshooting, network communications, and partner support. Focus on providing high-quality technical expertise in Dutch and German while managing multiple projects in a fast-paced environment.

Location: Must be based in or able to work from Madrid, Spain (Hybrid model).

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage fleets and improve safety and sustainability.

What you will do

• Diagnose and resolve technical hardware and software issues related to connectivity, installation, and platform configuration.
• Provide technical expertise on database setup, user management, rules, and reporting for partners and customers.
• Coordinate with internal departments regarding device returns and exchanges.
• Manage and deliver product service training to resellers and customers.
• Communicate effectively with partners and internal teams via phone, chat, and email.
• Report escalating technical concerns to management while maintaining data security.

Requirements

• Professional-level proficiency in Dutch and German for technical troubleshooting and business communication.
• 1-3 years of experience in a customer support or technical troubleshooting role.
• Post-secondary degree or diploma in Engineering, Computer Science, or a related field.
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript.
• Technical competence in Google Suite and expert-level Excel skills.
• Ability to work a flexible schedule in a 24/7/365 operation, including weekends and holidays.

Culture & Benefits

• Flexible hybrid working model with state-of-the-art office facilities.
• Generous medical and dental benefits for employees and family members.
• Employer pension contributions and co-pay tuition reimbursement.
• Electric vehicle purchase incentive program and subsidized fitness membership.
• Home office reimbursement program and public transportation support.