Field Customer Support Agent (Energy)

TL;DR

Field Customer Support Agent (Energy): Resolve customer debts and support energy consumption reduction through face-to-face visits and negotiations with an accent on debt recovery and customer service. Focus on identifying new tenants, managing payment solutions, and executing meter exchanges or disconnections.

Location: Home Based UK. Must live within the E or N postcode area (East London).

Salary: £32,535 – £34,957 plus London allowance.

Company

A leading energy provider recognized as a Sunday Times Best Place to Work, focused on inclusive culture and sustainable energy solutions.

What you will do

• Resolve customer debts by negotiating and agreeing on appropriate payment solutions.
• Identify new tenants through face-to-face discussions with neighbors and letting agents.
• Lead warrant teams to force entry for meter exchange or disconnection when necessary.
• Record detailed job information using electronic equipment and paperwork.
• Provide high-quality customer service to help customers reduce energy consumption.

Requirements

• Previous experience in a customer-facing role.
• Must live within the E or N postcode area.
• Full valid UK/EU driving licence (maximum 6 points).
• Excellent verbal communication and negotiation skills.
• Basic PC skills and proficiency with smartphones and tablets.
• Home broadband access for day-to-day data uploads.

Culture & Benefits

• Comprehensive package including 26 days annual leave plus bank holidays.
• Generous pension, life cover, and bonus opportunities.
• Provision of company vehicle, fuel card, smartphone, tablet, and uniform.
• Inclusive environment with Fertility Friendly and Menopause Friendly accreditation.
• Flexible and family-friendly policies.
• Access to 20 flexible benefits with tax/NI savings.