Product & Customer Support Agent

Location: Must be based in Costa Rica

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, powering over 30,000 businesses globally.

What you will do

• Resolve complex customer-reported issues and manage escalations through the ticketing system.
• Consult with clients to ensure their business operations run effectively on the platform.
• Follow defined support processes to maintain high-quality service standards.
• Provide actionable feedback to the product team based on customer challenges.
• Own customer issues from initial report through to final resolution.

Requirements

• Minimum 4+ years of experience in a customer-facing, English-speaking service role.
• Proven experience handling complex customer issues and escalations beyond front-line support.
• Experience running a Point-of-Sale or reservations system.
• Availability to work in day or night shifts as required by the 24/7/365 support team.
• Strong technology-centric background with demonstrated self-learning capabilities.
• Ability to work in a fast-paced, ever-changing startup environment.

Nice to have

• Experience supporting hospitality or retail backgrounds.
• Experience as an L2/L3 support agent for complex software applications.

Culture & Benefits

• Opportunity to work with an innovative company revolutionizing the wellness industry.
• Collaborative, dynamic, and diverse team environment.
• Impactful projects that shape the global success of the platform.
• Attractive compensation package.