Customer Service Representative-Fitness (Remote - $15/hr)

Location: Remote, United States. Work from home in a designated area with company-provided equipment and a reliable internet connection of at least 50 Mbps download and 10 Mbps upload.

Salary: $15 per hour

Company

hirify.global provides fitness and health-related programs and services to members, fitness clubs, and health plans.

What you will do

• Answer inbound calls from members, fitness clubs, and health plans through the ASH telephone system.
• Identify callers’ needs, record information accurately, and provide answers according to standard policies and procedures.
• Explain ASH Fitness products and programs and coordinate member co-pays or payments when required.
• Research unique or complex questions, refer issues to supervisors or the Research Team, and complete follow-up within required timeframes.
• Respond to requests from other departments and contact clubs and members as needed.
• Participate in department meetings and comply with company policies and standards.

Requirements

• High School Diploma or GED certificate.
• At least one year of customer service experience.
• Basic experience using Microsoft Office.
• Positive, respectful communication style with strong listening, interpersonal, organizational, prioritization, multitasking, and time-management skills.
• Ability to analyze issues, develop effective solutions, maintain confidentiality, and work accurately in an interruption-heavy environment.
• Ability to work from home in the United States with a stable internet connection meeting the stated speed requirements.

Nice to have

• Inbound call center experience.
• Healthcare experience.

Culture & Benefits

• Remote training and work-from-home environment.
• Company-provided technology equipment.
• Regular department meetings focused on issue resolution and teamwork.
• Primarily sedentary work requiring extended periods of sitting.
• Ability to use a telephone, keyboard, and mouse and lift up to 10 pounds.