Service Delivery Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Service Delivery Manager (Delivery Management): Lead the delivery of managed services ensuring service performance, continual improvement, and customer satisfaction. With an accent on service governance, stakeholder and vendor management, and operational readiness. Focus on driving service excellence, managing escalations, and promoting automation and AI adoption within a hybrid work environment based in Dublin.
Location: Dublin, Ireland (Hybrid)
Company
is a multi-award-winning Microsoft Solutions Partner with over 300 experts specializing in Microsoft technologies and digital transformation, operating across Dublin, Belfast, Cologne, and Germany.
What you will do
- Build and maintain trusted advisor relationships with customer stakeholders and lead governance forums.
- Oversee managed service delivery ensuring agreed service levels and business expectations are met.
- Drive continual service improvement, process optimization, and adoption of automation and AI.
- Support service transitions and operational readiness for new or changed services.
- Manage relationships with internal teams, vendors, and customers to coordinate service restoration and communication.
- Prepare and present service performance reports and executive summaries to stakeholders.
Requirements
- Location: Must be based in Dublin, Ireland or able to work hybrid from this location.
- 5-7 years experience in Service Delivery Management within managed services.
- Strong understanding of IT Service Management principles and ITIL certification.
- Experience with ServiceNow or similar ITSM platforms and service governance.
- Excellent stakeholder management, communication, and analytical skills.
- Ability to identify opportunities for automation and AI adoption.
Culture & Benefits
- Hybrid work format based in Dublin.
- Equal opportunities employer with a diverse and inclusive team.
- Focus on innovation, automation, and operational excellence.
- Strong emphasis on collaboration, accountability, and customer focus.
Hiring process
- Applied
- First Round Interview
- Second Round Interview
- Offer
- Hired
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