Operations Intelligence Engineer

TL;DR

Operations Intelligence Engineer (Tech Operations): Supporting service reliability through incident management, observability, and operational analytics with an accent on event intelligence and continuous improvement. Focus on facilitating incident response, optimizing monitoring signal quality, and partnering with cross-functional teams to enhance service availability.

Location: Must be based in Portugal

Company

hirify.global is a leading provider of cloud communications and collaboration technology dedicated to helping companies connect more effectively.

What you will do

• Facilitate service-impacting event response and act as a primary incident coordinator.
• Investigate incidents using monitoring, logging, and observability platforms.
• Analyze alert patterns to improve signal quality and detection coverage.
• Administer and support BigPanda and related observability tools.
• Develop and maintain runbooks, knowledge articles, and operational procedures.
• Provide mentorship and guidance to Operations Intelligence Associates.

Requirements

• Must be based in Portugal
• 3–5 years of experience supporting enterprise production environments.
• Solid understanding of IP, TCP, UDP, SSL/TLS protocols and network concepts.
• Experience supporting distributed cloud-based applications and services.
• Proficiency in monitoring, logging, or observability platforms.
• Strong troubleshooting, documentation, and communication skills.

Nice to have

• Experience with Telephony, PBX, SIP/RTP, and WebRTC.
• Familiarity with AWS, Azure, or GCP cloud environments.
• Experience with tools like Grafana, Prometheus, Splunk, or Datadog.
• Knowledge of event intelligence platforms like PagerDuty or Moogsoft.
• Experience with Linux/Windows server environments and virtualization.

Culture & Benefits

• Collaborative and transparent team culture focused on accountability.
• Opportunities for internal promotion and long-term career growth.
• Fast-paced environment with a focus on cloud technology innovation.
• Commitment to diversity, inclusion, and equal opportunity employment.

Hiring process

• Initial application review.
• Technical and team interviews.