Platform Specialist (LegalTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Platform Specialist (LegalTech): Delivering high-stakes customer support for an AI-native legal workspace with an accent on resolving complex technical issues and managing enterprise client relationships. Focus on collaborating with product and engineering teams to drive platform improvements and shaping the global support function.
Location: On-site in Stockholm, Sweden
Company
Legora is an AI-native workspace platform redefining legal workflows for top-tier firms globally, backed by significant growth and a diverse international team.
What you will do
- Take end-to-end ownership of customer issues for enterprise clients in high-stakes environments.
- Translate technical concepts into clear, actionable guidance for professional legal users.
- Diagnose and resolve complex platform issues while guiding users through advanced workflows.
- Identify recurring pain points and collaborate with Product and Engineering to drive lasting solutions.
- Build and maintain help documentation, FAQs, and best practices to empower user independence.
- Contribute to building scalable support processes and standards as an early team member.
Requirements
- Proven experience managing complex, high-stakes B2B relationships.
- Track record of delivering exceptional outcomes for demanding professional clients.
- Strong analytical skills to identify patterns and proactively address potential issues.
- Technical curiosity with the ability to learn new software quickly and explain concepts clearly.
- Experience with support tools such as Intercom or Zendesk.
- Must be able to work on-site in Stockholm.
Nice to have
- Background in SaaS, AI, or legal tech environments.
Culture & Benefits
- High-performance, ego-free culture focused on excellence and direct feedback.
- Opportunity to shape the support foundation of a rapidly scaling AI company.
- Direct impact on product adoption and customer satisfaction at a critical growth stage.
- Exposure to industry experts and high-growth professional development.
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