Technical Support Engineer III (Fintech)

TL;DR

Technical Support Engineer III (Fintech): Providing technical support and programming solutions for credit union clients with an accent on troubleshooting custom code and system-level software. Focus on resolving complex client issues, maintaining code enhancements, and collaborating with internal engineering teams to ensure seamless digital banking experiences.

Location: Must live within a 70-mile radius of Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Monett, MO; or Springfield, MO.

Salary: $66,500–$80,000

Company

A leading provider of technology solutions for community banks and credit unions, focused on people-inspired innovation and secure digital banking.

What you will do

• Analyze and resolve complex technical issues reported by credit union clients.
• Program and maintain template-based and custom code for financial software.
• Collaborate with internal engineering teams to report bugs and design reliability improvements.
• Complete customer work requests including installations, customizations, and upgrades.
• Train team members and new associates on product functionality and support processes.
• Prepare test environments to facilitate effective defect resolution.

Requirements

• Must live within a 70-mile radius of specified office locations.
• Ineligible for immigration sponsorship (H-1B, STEM OPT, etc.).
• At least 2 years of hands-on programming experience.
• Experience building and supporting solutions with HTML and JavaScript.
• Proven experience providing client-facing technical support for web technologies and APIs.
• Strong analytical, troubleshooting, and communication skills.

Nice to have

• Bachelor’s degree in Computer Science, IT, or Business.
• Experience with Symitar PowerOn, PowerFrame Docs, or PL/I.
• Knowledge of Google Cloud Platform (GCP).
• Understanding of banking and credit union operations.
• Familiarity with SDLC methodologies like Agile and Waterfall.

Culture & Benefits

• Commitment to employee wellbeing and professional growth.
• Comprehensive benefits package supporting physical, mental, and financial health.
• Collaborative and inclusive work environment focused on innovation.
• Opportunities to work on cutting-edge digital banking and payment solutions.