Player Support Analyst (iGaming)

Формат работы

onsite

Тип работы

fulltime

Грейд

junior

Английский

Страна

Colombia

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Player Support Analyst (iGaming): Providing customer service and analytical support for online casino and sports betting products with an accent on user experience and risk reporting. Focus on managing player interactions via chat and email, validating account activity, and collaborating with product designers to improve the betting experience.

Location: Onsite in Bogotá, Colombia

Company

hirify.global is a market leader in online casino and sports betting, operating brands like BetRivers.com and RushBet.co.

What you will do

Handle customer service inquiries via chats and emails.
Comply with internal protocols and validate courtesies and retentions.
Review and report sports betting and casino activity.
Identify and report accounts showing suspicious activity.
Collaborate with design and development teams to translate user needs into product improvements.

Requirements

1+ years of experience in Customer Service BPO.
Bachelor’s Degree in any field (completed or currently studying).
Strong problem-solving and analytical skills.
Empathy and assertive communication skills.
Basic knowledge of the iGaming/betting industry.

Culture & Benefits

Comprehensive compensation package.
Work-life balance initiatives.
Culture of autonomy, creativity, and personal responsibility.
Professional growth opportunities in a rapidly growing industry.
People-oriented environment and supportive atmosphere.

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