Bilingual Client Care Support - Contact Center (Payments)

Location: Bogota, Colombia; on-site work required with at least 3 days in the office

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Handle inbound phone calls and respond to cardholder questions about hirify.global products.
• Listen actively, identify the nature of each call, and determine the appropriate action.
• Use multiple computer programs and support tools to investigate, resolve, and document customer needs.
• Update and maintain cardholder information accurately in relevant databases.
• Protect sensitive data and comply with confidentiality, key control, and other operational policies.
• Work collaboratively with peers while meeting quality, attendance, and customer service standards.

Requirements

• High school diploma, equivalent qualification, or relevant work experience.
• English and Spanish proficiency required.
• Customer service experience required; contact center, financial services, payments, or ecommerce experience is preferred.
• Strong verbal and written communication, interpersonal, problem-solving, multitasking, accuracy, and attention-to-detail skills.
• Computer experience in a Windows environment, including navigating multiple platforms and internet-based tools.
• Full schedule availability is required, including flexibility for weekends, holidays, schedule changes, and overtime when needed.

Nice to have

• One or more years of work experience.
• Two to three years of contact center experience.
• Experience in bankcard operations, complex client or service support, or highly regulated financial environments.
• Experience in support, pre-sales, project management, or client-facing payments roles.

Culture & Benefits

• Structured training combining classroom instruction, computer-based lessons, instructor-led activities, and on-the-job training.
• Training participants must meet hirify.global standards for performance, attendance, and conduct.
• Work in a diverse business environment focused on customer service and collaboration.
• On-site work in Bogota with at least three days in the office.