Bilingual Client Care Support - Contact Center (Payments)

Work format

onsite

Work type

fulltime

English

Country

Colombia

Vacancy from Hirify Global, list of international tech companies
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Match & Cover letter

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Job description

Text:

TL;DR

Bilingual Client Care Support - Contact Center (Payments): Supporting Visa cardholders by handling inbound calls, resolving product-related inquiries, and maintaining accurate customer data with an accent on customer service, confidentiality, and operational accuracy. Focus on analyzing complex calls, navigating multiple systems, protecting sensitive information, and delivering consistent support in an on-site contact center.

Location: Bogota, Colombia; on-site work required with at least 3 days in the office

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

Handle inbound phone calls and respond to cardholder questions about hirify.global products.
Listen actively, identify the nature of each call, and determine the appropriate action.
Use multiple computer programs and support tools to investigate, resolve, and document customer needs.
Update and maintain cardholder information accurately in relevant databases.
Protect sensitive data and comply with confidentiality, key control, and other operational policies.
Work collaboratively with peers while meeting quality, attendance, and customer service standards.

Requirements

High school diploma, equivalent qualification, or relevant work experience.
English and Spanish proficiency required.
Customer service experience required; contact center, financial services, payments, or ecommerce experience is preferred.
Strong verbal and written communication, interpersonal, problem-solving, multitasking, accuracy, and attention-to-detail skills.
Computer experience in a Windows environment, including navigating multiple platforms and internet-based tools.
Full schedule availability is required, including flexibility for weekends, holidays, schedule changes, and overtime when needed.

Nice to have

One or more years of work experience.
Two to three years of contact center experience.
Experience in bankcard operations, complex client or service support, or highly regulated financial environments.
Experience in support, pre-sales, project management, or client-facing payments roles.

Culture & Benefits

Structured training combining classroom instruction, computer-based lessons, instructor-led activities, and on-the-job training.
Training participants must meet hirify.global standards for performance, attendance, and conduct.
Work in a diverse business environment focused on customer service and collaboration.
On-site work in Bogota with at least three days in the office.

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