ServiceNow Team Manager (m/f/d) (ServiceNow)

Location: Lisbon, Portugal; hybrid model with 2 days per week in the Lisbon office and 3 days remote

Company

hirify.global and Vantage Towers develop and operate technology-driven telecommunications infrastructure supporting Europe’s digital transformation.

What you will do

• Design, develop, test, and deploy enhancements and new capabilities on the ServiceNow platform.
• Lead complex technical work involving scripting, configuration, workflows, integrations, security, and performance.
• Translate business and IT requirements into technical designs and delivery plans.
• Maintain solution designs, integration documentation, configuration records, and operational runbooks.
• Improve code quality, testing, release practices, and ServiceNow engineering standards.
• Lead assigned employees through one-to-ones, coaching, feedback, performance management, and career development.

Requirements

• Bachelor’s or Master’s degree in technology, engineering, science, mathematics, or relevant professional experience.
• 6+ years of hands-on ServiceNow development experience delivering complex, production-grade solutions.
• Strong JavaScript and ServiceNow scripting and configuration skills, including Business Rules, Script Includes, UI Policies, Flow Designer or Workflows, and UI Builder.
• Experience with REST or SOAP integrations, MID Server, import sets, and transform maps, with attention to security and performance.
• Experience with one or more ServiceNow modules such as ITSM, CSM, HRSD, HAM/SAM, or ITOM, plus knowledge of platform architecture and release practices.
• Prior people management experience and strong stakeholder communication in English.

Nice to have

• ServiceNow certifications such as CSA, CAD, or CIS.
• Experience supporting career progression through development plans, training, and mentoring.

Culture & Benefits

• Hybrid flexibility with three remote days per week.
• New laptop, mobile plan, and mobile device.
• Meal allowance of €10.20 per day and seven additional vacation days.
• Nursery subsidy, parental leave support, pension plan, health insurance, and life insurance.
• LinkedIn Learning, professional development support, and international career opportunities.
• Multicultural environment focused on accountability, respect, teamwork, and trust.