External RFI Transaction Monitoring Associate (Fintech)

Location: Kuala Lumpur, Malaysia

Company

Airwallex provides a global payments and financial infrastructure platform for businesses, supporting accounts, payments, spend management, treasury, and embedded finance across more than 130 countries and 50 currencies.

What you will do

• Manage the external RFI mailbox and workflows for correspondent banks, partner banks, and law enforcement agencies.
• Review cross-border wires, virtual account flows, payment journeys, counterparties, and customer account activity.
• Interpret SWIFT messages and coordinate responses with FCC, transaction monitoring, KYC, banking, legal, sanctions, and operations teams.
• Prepare clear, evidence-based, audit-ready responses and case files, escalating sensitive matters to FIU, Legal, or MLRO when required.
• Recommend risk-based actions such as freezes, offboarding, enhanced monitoring, remediation, or control improvements.
• Improve RFI processes through playbooks, templates, training materials, and performance dashboards.

Requirements

• At least 3 years of experience in financial crime operations, AML, sanctions, or investigations within a bank, payments institution, or fintech.
• Direct experience handling correspondent banking RFIs and law enforcement enquiries.
• Strong knowledge of cross-border payments, correspondent banking, payment networks, international wires, e-wallets, and virtual accounts.
• Knowledge of AML, CFT, sanctions, and cross-border payment typologies, including layering, third-party payments, and trade-related flows.
• Ability to manage high case volumes and strict SLAs while maintaining accurate, well-documented records and sound escalation judgment.
• Excellent written and verbal English is required; Mandarin proficiency is strongly preferred.

Nice to have

• CAMS, CFCS, ICA Advanced AML, or an equivalent professional certification.

Culture & Benefits

• Work in a fast-moving global fintech environment focused on financial infrastructure and global payments.
• Collaborate with teams across financial crime compliance, banking, legal, sanctions, KYC, and regional operations.
• Operate with a strong focus on ownership, sound judgment, curiosity, speed, and rigorous execution.
• Work on complex, high-visibility problems supporting businesses across global markets.