IT Operations Manager (Fintech)

TL;DR

IT Operations Manager (Fintech): Ensuring stable and uninterrupted operation of IT systems by monitoring the landscape and coordinating the resolution of severe incidents with an accent on incident management, stakeholder communication, and service restoration. Focus on leading response teams during critical outages, managing escalations for top management, and implementing SRE and ITIL practices.

Location: On-site in Bratislava (shift-based model)

Salary: From €2,500 gross per month

Company

hirify.global is the IT arm of Erste Group, the largest banking group in Central and Eastern Europe.

What you will do

• Continuously monitor the IT environment to ensure stable, reliable, and uninterrupted operation of all systems.
• Lead the coordination and structured restoration of services during severe or major incidents.
• Act as the central point of contact and escalation interface between technical teams and top management.
• Organize and moderate incident-related meetings with subject-matter experts to drive efficient resolution.
• Document recovery processes and decisions to facilitate internal analysis and continuous improvement.
• Operate within a shift-based model, including on-site presence on weekdays, on-call weeknights, and occasional weekends.

Requirements

• Technical educational background and several years of experience in an organizational role within a dynamic IT environment.
• Broad understanding of IT operations and the ability to make reasoned decisions in complex, high-pressure situations.
• Strong communication and moderation skills for effective stakeholder management at all levels.
• Excellent German and English language skills.
• Willingness to work in a shift-based operating model with on-site presence in Bratislava.
• ITIL certification or a strong motivation to obtain one.

Nice to have

• Knowledge of Site Reliability Engineering (SRE) practices.
• Basic understanding of regulatory frameworks such as DORA and their impact on operational processes.

Culture & Benefits

• Comprehensive health care, including above-standard medical examinations and salary compensation during sick leave.
• Strong work-life balance support: sabbatical, paternity leave, and 4 extra holiday days per year.
• Financial perks including an Employee Share Program and contributions to the 3rd pillar.
• Wellness and leisure support via a MultiSport card.
• Dedicated Learning & Development opportunities and a trust-based working hours environment.