Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Providing technical advice, system configuration, and product demonstrations for the hirify.global AI platform with an accent on UCaaS and CCaaS solutions. Focus on delivering proactive technical audits, optimizing customer platform configurations, and bridging the gap between technical products and non-technical users.

Location: Hybrid (Austin, US). Preferred working hours are US Core Hours (Eastern, Mountain, or Pacific time).

Company

hirify.global is an AI platform for customer experience, built to resolve customer problems in real time across voice and digital channels.

What you will do

• Conduct product and feature demonstrations, including integrations from the hirify.global App Marketplace.
• Perform proactive technical audits of customer platforms to identify configuration gaps and recommend improvements.
• Assist enablement partners with product education programs to increase technical proficiency among CS partners.
• Collaborate closely with Customer Success Managers (CSMs) throughout the entire customer experience lifecycle.
• Provide technical advice and admin training to customers.

Requirements

• Must be based in Austin, US (Hybrid).
• 3+ years of experience in a UCaaS or CCaaS environment.
• Deep knowledge of UCaaS and CCaaS solutions.
• Ability to complete the Sales Engineering Demo Certification.
• Technical curiosity and the ability to explain complex technical concepts to non-technical customers.

Culture & Benefits

• Opportunity to work at the center of the AI transformation in business communications.
• Competitive salary and comprehensive benefits package.
• Inclusive and vibrant office environment designed for collaboration and connection.
• Robust training programs and real opportunities for professional growth.
• Access to cutting-edge AI tools to amplify employee impact.