обновлено 4 дня назад
Manager, IT Service Delivery (LATAM)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, IT Service Delivery (LATAM) (IT service management/manufacturing): Managing IT service delivery for a manufacturing site in Tijuana with an accent on business partnership, site support, standardized procedures, and service performance. Focus on leading IT support associates, coordinating vendors and technology assets, and improving incident resolution, SLAs, and operational efficiency.
Location: Tijuana, Mexico; some travel is required.
Company
operates in a manufacturing environment and emphasizes customer focus, innovation, collaboration, inclusion, candor, and integrity.
What you will do
- Act as the primary IT contact for site leadership and align support with operational needs.
- Lead service delivery, customer experience, issue resolution, and user feedback initiatives.
- Support new site launches, expansions, acquisitions, onboarding, and integration.
- Standardize IT support procedures, documentation, automation, and operational processes.
- Track KPIs and SLAs, analyze recurring issues, and improve team performance.
- Supervise, coach, train, and coordinate the schedules and workloads of IT support associates.
Requirements
- Bachelor’s degree in IT or a related field.
- 5–7 years of experience in IT support or service delivery.
- Knowledge of ITIL, service management, enterprise IT systems, and Microsoft products.
- Experience with IT, PMO, project coordination, and project management methodologies.
- Ability to manage competing priorities in a fast-paced environment.
- Strong communication and interpersonal skills for working across all organizational levels.
Nice to have
- Formal or informal leadership experience.
- Experience in manufacturing or regulated environments.
Culture & Benefits
- Customer-focused approach to IT service delivery.
- Emphasis on innovation, collaboration, inclusion, candor, and integrity.
- Participation in incident, problem, and change management processes.
- Responsibility for hardware and software procurement, tracking, and lifecycle management.
- Coordination with vendors and managed service providers.
- Compliance with IT security and regulatory standards.
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