Customer Support Engineer (Lithography)

TL;DR

Customer Support Engineer (Lithography): Providing onsite technical application support and maintenance for advanced lithography systems with an accent on data analysis, process optimization, and customer relationship management. Focus on resolving complex on-product issues, leading technical projects, and bridging communication between customers and global competency centers.

Location: Singapore

Company

hirify.global is a leading global supplier of lithography systems for the semiconductor industry, driving innovation in chip manufacturing.

What you will do

• Provide onsite product application support to customer engineering and process teams.
• Resolve on-product technical issues using data-driven problem statements and solutions.
• Conduct data analysis to draw accurate conclusions from experimental results.
• Identify and evaluate potential application product opportunities for customers.
• Lead projects supporting new technology nodes, including drafting Statements of Work and technical specifications.
• Prepare technical presentations and maintain clear communication with internal and external stakeholders.

Requirements

• Bachelor, Masters, or PhD in Electrical Engineering, Chemical Engineering, Materials Science, Mathematics, or Physical Sciences.
• Background in an IC manufacturing environment with a strong emphasis on lithography production processes.
• Strong communication, organization, and leadership skills.
• Excellent investigation and analytical skills with a customer-focused mindset.
• Ability to multitask, prioritize, and manage multiple projects simultaneously.
• Strong interpersonal skills to work effectively across different cultures.

Culture & Benefits

• Work in a creative, dynamic environment at the cutting edge of technology.
• Collaborate with supportive colleagues in a non-siloed structure.
• Flexibility and trust to choose the best approach for solving problems.
• Commitment to diversity and inclusion as a core company value.