Technical Support Engineer

TL;DR

Technical Support Engineer (Fintech): Providing high-level desktop and workstation support for traders and business users in a fast-paced financial environment with an accent on Windows infrastructure and hardware troubleshooting. Focus on maintaining system reliability, managing user access, and optimizing IT support services for business-critical trading operations.

Location: Must be based in Hong Kong

Company

hirify.global is a leading global proprietary trading firm known for its entrepreneurial culture and innovative approach to financial markets.

What you will do

• Serve as the primary point of contact for technical assistance via phone, email, and ticketing systems.
• Perform on-site troubleshooting for hardware, operating systems, and office infrastructure.
• Manage user onboarding, offboarding, and workstation configuration including peripherals and AV systems.
• Monitor Windows systems, servers, and Omnissa VDI environments proactively.
• Document best practices and contribute to continuous improvement of IT support services.
• Collaborate with senior engineers on infrastructure domains including networking and virtualization.

Requirements

• 3+ years of experience in desktop/workstation engineering or end-user support.
• Experience in a trading, financial services, or low-latency environment.
• Bachelor Degree in IT, Computer Science, or a relevant field.
• Strong understanding of Windows environments, Active Directory, and MDM tools.
• Basic knowledge of networking concepts such as firewalls and routing.
• Ability to work on-site in Hong Kong.

Nice to have

• Experience with cloud technologies like Azure and Intune.
• Exposure to Linux systems and networking.
• Familiarity with ITIL or service management principles.
• Experience with helpdesk tools such as Jira and Confluence.

Culture & Benefits

• Opportunity to work in a leading proprietary trading firm.
• Entrepreneurial and innovative work environment.
• Exposure to complex infrastructure domains including servers, networking, and virtualization.
• Focus on continuous professional development and training.