Customer Success Specialist (AI)

Location: Helsinki center (Kamppi), onsite

Compensation: Base salary and ownership

Company

hirify.global is a seed-stage startup building an AI-native platform that replaces fragmented go-to-market tools with one integrated system for startups in Europe and the US.

What you will do

• Own the customer experience for assigned accounts, including onboarding, support, adoption, and account health.
• Act as the first line of defense for customer support, triaging requests and diagnosing root causes.
• Decide when issues require direct customer conversations and run calls to resolve them.
• Help develop and orchestrate the AI-native, agentic support layer as the human in the loop.
• Turn customer feedback into actionable product improvements and collaborate closely with the founding team.
• Progress toward account expansion in sales or customer-informed product work as the company grows.

Requirements

• English required; Finnish is not required.
• Open to recent or upcoming university graduates and early-career operators.
• Fast learning, adaptability, ownership, and comfort working in a rapidly changing startup environment.
• Strong problem-solving skills, attention to detail, and ability to identify root causes.
• Comfort communicating directly with customers and knowing when to move from written support to a call.
• AI-native attitude and daily use of AI tools; a technical mindset is beneficial.

Nice to have

• Prior customer service experience, online or offline.
• Comfort with terminals, APIs, or Git.

Culture & Benefits

• High autonomy and a flat organization with direct ownership of responsibilities.
• Small team where work is visible to customers and the company.
• Fast experimentation, iteration, and close collaboration with the founding team.
• Opportunity to work onsite alongside the founders and gain exposure to customer success, sales, and product development.
• Base salary and ownership.

Hiring process

• Introductory chat about the candidate and motivation for the role.
• In-person interview working through real customer scenarios.
• Scoped exercise followed by a review at the office, then an offer.