Customer Success Coordinator (French)

TL;DR

Customer Success Coordinator (French): Managing customer care case assignments and ensuring efficient ticket routing within a telecommunications infrastructure environment with an accent on SLA compliance and process optimization. Focus on prioritizing daily tasks, verifying documentation accuracy, and collaborating with management to maintain high service quality standards.

Location: Must be based in Sofia, Bulgaria (Hybrid work model)

Company

hirify.global is a connectivity provider operating critical fibre networks that power businesses and communities globally.

What you will do

• Manage and assign customer care cases across multiple queues including Tranzact and ASR.
• Verify ticket accuracy, research routing issues, and ensure correct team assignment.
• Prioritize daily tasks based on SLA requirements and first-in, first-out principles.
• Perform preliminary problem categorization and escalate complex issues to management.
• Communicate daily with managers to ensure alignment on case handling.
• Maintain high standards of documentation and data integrity for all service tickets.

Requirements

• French language proficiency (bilingual) is essential
• At least 2 years of experience in a customer service role
• Strong communication and active listening skills
• Basic understanding of telecommunications products
• Ability to work in a fast-paced environment with strong organizational skills
• Must be based in Sofia, Bulgaria

Nice to have

• Proficiency in German

Culture & Benefits

• Competitive compensation with an annual incentive plan
• Generous paid time off policy (25 days + floating day + volunteer days)
• Hybrid working environment
• Comprehensive health and life insurance
• Meal vouchers and employee assistance programs for mental health and wellbeing