Customer Service Advisor (Fashion)

TL;DR

Customer Service Advisor (Fashion): Providing subject matter expertise and resolving complex customer inquiries for a global luxury fashion platform with an accent on process improvement and team mentorship. Focus on delivering seamless luxury experiences, handling escalated complaints, and optimizing service procedures in a fast-paced environment.

Location: Must be based in Mexico City

Company

hirify.global is a global platform for luxury fashion connecting creators, curators, and consumers.

What you will do

• Provide subject matter expertise and direction to less experienced team members to meet performance goals.
• Conduct research to resolve complex customer problems and assist management with escalated inquiries.
• Present ideas for improving processes and tools to enhance overall customer service impact.
• Communicate effectively across departments to ensure seamless service delivery.
• Document customer activity accurately using professional business writing.
• Analyze complex problems to prioritize and implement effective solutions.

Requirements

• Location: Must be based in Mexico City.
• English: C1 proficiency required for communication.
• Strong interpersonal and soft skills with excellent verbal and written communication.
• Ability to work under pressure in a fast-paced environment and manage rotating shifts.
• Critical mindset with strong conflict resolution and judgment skills.
• Attention to detail and effective time management capabilities.

Culture & Benefits

• Inclusive and diverse global community environment.
• Commitment to operational excellence and customer-centric values.
• Opportunities for professional growth and knowledge expansion.
• Supportive team structure with focus on collaboration and feedback.