обновлено 3 дня назад
IT Executive (EUC)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Executive (EUC): Managing end-user computing operational outcomes and improving workplace technology experiences for employees with an accent on service quality and vendor management. Focus on driving service improvements through automation, SOP creation, and asset management.
Location: Onsite in Yogyakarta, Indonesia
Company
Southeast Asia's leading superapp providing a variety of services including food delivery and financial management.
What you will do
- Own day-to-day EUC operations for the assigned site to ensure service quality.
- Manage vendor escalations and monitor performance for timely corrective actions.
- Develop and improve SOPs, user guides, and knowledge-base content.
- Collaborate with GTS teams and stakeholders to resolve issues and improve services.
- Support compliance through asset management, automation, and reporting.
Requirements
- 3+ years of experience in IT operations, service desk, or workplace technology.
- Ability to manage operational tasks and projects independently.
- Strong analytical, problem-solving, and stakeholder management skills.
- Experience with ITSM, asset management, and endpoint tools such as Google Workspace, Jamf, or Omnissa Workspace ONE.
- Proficiency in process improvement, SOP creation, and AI-assisted support.
Culture & Benefits
- Comprehensive medical and term life insurance.
- Flex personalized benefits package.
- Parental and birthday leave.
- Love-all-Serve-all (LASA) volunteering leave.
- ber Assistance Programme for support through life's challenges.
- FlexWork arrangements with differentiated hours.
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