Customer Success Manager

TL;DR

Customer Success Manager (E-commerce/Personalization): Own customer success after onboarding, driving training, retention, growth, and satisfaction while helping merchants achieve goals using hirify.global’s Personalization Platform and Visual UGC. Focus on building win-win expansion opportunities, delivering webinars and keynotes on personalization and CRO, and translating market feedback into product improvements.

Location: Hybrid (hirify.global London Office, hirify.global Paris Office)

Company

hirify.global builds an intelligent Commerce Experience Platform (CXP) that enables hyper-personalized, AI-driven commerce experiences for retailers.

What you will do

• Drive customer outcomes using hirify.global’s Personalization Platform, Visual UGC, data-based strategy suggestions, and partner network.
• Own the full customer lifecycle after onboarding: training, retention, growth, and satisfaction.
• Manage a portfolio of clients and build relationships with key stakeholders.
• Identify and pursue win-win opportunities for additional client investments.
• Relay customer insights and market feedback to the product team.
• Deliver webinars/keynotes on personalization and CRO, and improve customer-facing and internal processes.

Requirements

• 2+ years of experience in a customer experience/customer-facing role.
• Deep understanding of e-commerce and its ecosystem (e.g., platforms) and drivers such as conversion rate optimization (CRO).
• Analytical mindset combined with creative problem-solving and solution ideation.
• Excellent communication skills: active listening, persuasive writing, and presenting.
• Fluent English and German.

Culture & Benefits

• Flexible working hours with remote working options.
• Ergonomic, centrally located offices in London and Paris.
• Apple devices for work.
• About five weeks of vacation plus additional location-dependent benefits.
• Extra day off on your birthday.

Hiring process

• Interviews focused on customer success experience, e-commerce/CRO understanding, and communication skills.
• Discussion of fit for the EMEA & APAC commercial region and collaboration with Sales, Partnerships, Regional Marketing, and Product.