Customer Experience Senior/Team Manager

TL;DR

Customer Experience Senior/Team Manager: Overseeing and optimizing customer satisfaction across all physical and digital touchpoints with an accent on strategy development and roadmap execution. Focus on driving digital transformation, managing performance KPIs, and leading a team to ensure service excellence within the aviation industry.

Location: Must be based in Budapest, Hungary

Company

hirify.global is a leading European low-cost airline dedicated to providing affordable and reliable air travel while fostering a diverse and inclusive team.

What you will do

• Develop and implement strategies to improve customer satisfaction across all journey stages.
• Drive the planning and execution of the customer experience development roadmap.
• Lead, mentor, and manage a team dedicated to delivering exceptional service.
• Drive the digitalization of customer service processes to enhance efficiency.
• Monitor performance via KPIs and analyze customer feedback to identify improvements.
• Collaborate with internal and external stakeholders to align initiatives with business objectives.

Requirements

• Must be based in Budapest
• 4-6+ years of overall professional experience.
• 3+ years of experience in a customer experience or management role with people management responsibilities.
• Proven track record of leading complex cross-functional projects.
• Fluent English (written and spoken)
• Strong analytical mindset with proficiency in MS Office.

Culture & Benefits

• Opportunity to work in a rapidly expanding international airline.
• Extensive training and professional development programs.
• Exposure to diverse, multicultural team environments.
• Involvement in high-impact aviation operations and crisis management.