Senior Manager, Merchant Risk Operations, APAC (Fintech)

Location: Singapore

Company

Airwallex provides an AI-native financial operating system and regulated infrastructure for global payments, serving more than 675,000 businesses across multiple regions.

What you will do

• Lead the APAC Merchant Risk Operations team for Payments.
• Own end-to-end operational performance, including service levels, quality, loss metrics, and customer impact.
• Oversee merchant monitoring, investigations, and escalation workflows across APAC.
• Partner with Legal, Risk, Compliance, Product, and Engineering to implement controls and evolve risk tooling.
• Drive automation and AI-enabled workflows, including rules engines, case management, analytics, and AI/LLM-based operations.
• Manage fraud and chargeback metrics, stakeholder relationships, and operational excellence initiatives.

Requirements

• 8+ years of experience in payments, fintech, or acquiring, including 3+ years of people management experience.
• Deep expertise in merchant risk, including credit and fraud risk, reserves and exposure management, or brand risk, AUP, and compliance management.
• Experience managing senior individual contributors in multi-location teams.
• Ability to operate effectively in ambiguity, set priorities, and deliver outcomes in a fast-moving environment.
• Bachelor’s degree or equivalent practical experience.
• Strong analytical, communication, stakeholder management, and payment technology skills.

Nice to have

• Experience building or scaling risk operations in a global fintech or top-tier payments company.
• Experience designing risk tooling or automation with Product and Engineering, including AI, ML, or LLM applications.
• Strong data skills and experience using dashboards and data tools to diagnose issues and measure impact.
• Mandarin language proficiency.

Culture & Benefits

• Work within a global risk operations organization spanning multiple locations.
• Collaborate with teams across Risk, Compliance, Legal, Commercial, Product, and Engineering.
• Operate in a high-growth environment focused on independent thinking, sound judgment, and continuous improvement.
• Build infrastructure supporting real-time global payments and financial products.