KYB Specialist

Location: Singapore

Company

hirify.global operates in the digital assets and payments ecosystem.

What you will do

• Serve as the primary client contact throughout onboarding, from initial engagement to account activation.
• Coordinate with Sales, Compliance, Legal, and Account Operations to gather documentation and resolve issues.
• Facilitate onboarding in line with internal policies and regulatory requirements.
• Improve onboarding workflows, reduce turnaround times, and enhance the client experience.
• Track onboarding metrics, maintain accurate records, and ensure adherence to service-level agreements.
• Gather client feedback and recommend improvements to onboarding processes, systems, and products.

Requirements

• 1–2 years of experience in banking, financial services, fintech, payments, Web3, corporate onboarding, KYC, or account operations.
• Strong client service, interpersonal, stakeholder management, organizational, and problem-solving skills.
• Ability to manage multiple onboarding cases while maintaining accuracy and compliance.
• Data-driven approach to monitoring performance, identifying bottlenecks, and improving operational efficiency.
• Excellent written and verbal communication skills in English required.
• Familiarity with CRM platforms and onboarding tools; HubSpot experience is advantageous.

Nice to have

• Proficiency in Bahasa Indonesia or Mandarin.
• Experience with HubSpot.

Culture & Benefits

• Work in a fast-paced and evolving digital assets and payments environment.
• Collaborate across Sales, Compliance, Legal, and Account Operations.
• Contribute to improvements in onboarding processes, systems, and products.