Customer Happiness Ambassador

TL;DR

Customer Happiness Ambassador (Customer Support): Deliver outstanding customer service across email, live chat, phone calls, and video consultations with an accent on resolving order, checkout, and product-assembly issues quickly and following up to ensure continued satisfaction. Focus on becoming a product expert, improving support processes, and collaborating with operations to fulfill special orders.

Location: Remote (Montreal, Quebec, CA)

Salary: $50k annually

Company

hirify.global is a furniture e-commerce company focused on improving living spaces across Canada and the United States.

What you will do

• Engage customers via emails, live chat, social media, phone calls, and video consultations to provide excellent service experiences.
• Act as a product expert by staying current on products, launches, and promotions to support customers accurately.
• Resolve customer concerns related to orders, checkout, and product assembly efficiently and professionally.
• Proactively follow up after customer interactions to maintain high satisfaction.
• Identify and implement process improvements to increase efficiency and service quality.
• Collaborate with the operations team to manage and fulfill special orders.

Requirements

• Bilingual proficiency in English and French is essential.
• Availability from 8AM to 12AM EST, 7 days a week (40h/week), with priority for evenings and weekends.
• 1 year of customer service experience with strong achievements.
• Comfort working with innovative technologies, including AI tools like ChatGPT.
• Previous contact-centre customer service experience is beneficial (not required).

Culture & Benefits

• Flexible work options: hybrid or fully remote.
• 3 weeks of vacation and comprehensive group benefits after 3 months.
• Dog-friendly office environment (for hybrid options) and a diverse, inclusive culture.
• Career growth potential within the company.