Senior Team Leader - Learning and Organisational Development Support (HR)

TL;DR

Senior Team Leader - Learning and Organisational Development Support (HR): Managing the operations team to provide support for learning and organisational development interventions with an accent on administrative arrangements and facilitation plans. Focus on overseeing training vendors, evaluating training effectiveness via NPS, and maintaining comprehensive L&D system records.

Location: Al Ain, Abu Dhabi, UAE (Flexible and remote working options available subject to eligibility)

Company

hirify.global is a leading financial institution in the UAE dedicated to empowering employees and driving sustainable growth through high-performance culture.

What you will do

• Manage the operations team to ensure timely support for L&D interventions and implementation of facilitation plans.
• Provide guidance to employees on available learning interventions and resolve issues related to e-learning and workshop enrolment.
• Oversee liaison with appointed vendors to ensure documentation and services align with bank policies and quality standards.
• Support the training effectiveness evaluation process using Net Promoter Scores (NPS) and other methodologies to improve workshop design.
• Maintain L&D system records for all employees and produce management information reports for key stakeholders.
• Manage team performance and adherence to people management policies and practices.

Requirements

• Location: Must be based in Al Ain, Abu Dhabi, UAE
• At least 5 years of experience in Training and Development.
• Bachelor’s Degree in Human Resources or a related discipline.
• Strong knowledge of learning operations, training administration, and stakeholder management.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Experience managing teams and coordinating training vendors.

Culture & Benefits

• Comprehensive benefits including market-leading medical, group life, and personal accident insurance.
• Paid leave, leave airfare, and children's education assistance for eligible levels.
• Employee preferential rates on loans and finance facilities, along with staff discounts.
• Flexible and remote working options subject to job requirements.
• Access to structured instructor-led courses, a comprehensive e-Learning catalog, and professional development programs.